Privacy Policy
We take all reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. Access to information is restricted to those whose job purpose requires access. We require them to maintain the confidentially of customer information. Customer details and shipping addresses are collected for the purposes of supplying goods to customers and providing after–sales service. Under no circumstances do we divulge any customer′s personal information obtained via our website or by phone or mail to any third party not directly involved in processing your order.
Orders made using our website are processed using industry–standard secure encryption. We do not store your credit card number.
Terms and Conditions
All prices on this site are quoted in Australian dollars and are subject to change without notice.
Refund Policy
Kit – Alarm Refund
If you purchased the alarm with the DVD you can return the alarm to us within two months for a refund if the bedwetting resolves with the initial steps on the DVD. The alarm must still be in the sealed plastic pack. You will pay for the DVD + a $10 processing fee. The balance will be refunded.
Overlays, Bedwetting Alarms, Quilt Covers
Due to health regulations we are unable to refund on waterproof overlays, quilt protectors and bedwetting alarms that have been opened.
Refunds do not include the postage and handling fee. Refunds will be processed within seven working days of receipt of the goods.
When returning products please enclose your details, including name, address, receipt number or date ordered and a contact telephone number.
Post to:
Bedwetting Institute
PO BOX 1197
Broadway
NSW 2007
AUSTRALIA
For queries regarding returns please email info@bedwettinginstitute.com.au or phone 1300 135 796
Faulty Goods
Please contact us in the event of faulty goods and we will arrange for a replacement or repair. For queries regarding faulty goods please phone 1300 135 796 or email louise@bedwettinginstitute.com.au
When returning products please enclose your details, including name, address, receipt number or date ordered and a contact telephone number. Please give details of the fault. Alarms have a 6 or 12 month. Alarm mats have a three month warranty. Malem mats have no warranty. Malem do not offer a warranty on their sensors, however we will try and help you with a suitable replacement sensor. The warranty is providing alarms have been used under normal conditions. This does not include a trip through the washing machine!
Copyright
The Bedwetting Institute website is our copyright property. You are provided with access to it only for your personal and non–commercial use.
